Refund Policy

Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and in its original packaging, including all tags, labels, accessories, and included materials.

How to Request a Return

To start a return, please contact us at:

vileoutlet@ordercareteam.com

Please include:

• Your order number
• The email used at checkout
• The item you want to return
• The reason for the return
• Photos or videos if the item arrived damaged, defective, or incorrect

Our support team will review your request and send return instructions if the return is approved. Please do not send items back before receiving instructions from us.

Product Condition Requirements

Returned items must be:

• Unused, unworn, and unwashed
• In original condition
• In original packaging
• Returned with all tags, labels, accessories, and parts
• Free from stains, odors, damage, alterations, or signs of wear

Items that do not meet these conditions may be refused or may qualify only for a partial refund.

Refund Approval and Processing Time

After we receive and inspect the returned item, we will notify you by email whether your refund has been approved.

If approved, refunds are usually processed within 5 to 10 business days to the original payment method. Your bank, card issuer, or payment provider may take additional time to post the refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an item that arrived damaged, defective, or incorrect.

If the issue was caused by our error, please contact us with photos or videos, and we will help provide a fair solution, which may include a replacement, refund, or return instructions.

Original shipping fees, if any, are non-refundable unless required by law or unless the issue was caused by our error.

Non-Refundable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Items that have been used, worn, washed, damaged, altered, or stained
• Items returned without original packaging or missing tags/accessories
• Gift cards or store credits
• Final sale or clearance items, when clearly marked as final sale at purchase
• Personal care, hygiene, or intimate items once opened or used
• Items returned without prior approval from our support team

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us at vileoutlet@ordercareteam.com as soon as possible with your order number and clear photos or videos.

We will review the case and work with you to provide a reasonable solution.

Exchanges

Exchanges may be available depending on stock availability. If you need a different size, color, or item, contact us at vileoutlet@ordercareteam.com and we will guide you through the available options.

Chargebacks and Dispute Prevention

Vile Outlet is committed to resolving customer concerns fairly and quickly. If you have any issue with your order, delivery, product, refund, or payment, please contact us first at vileoutlet@ordercareteam.com before opening a chargeback or payment dispute.

Our team will review your case and work with you toward a reasonable solution.